ATOs are legal entities with management capability and defined staff roles. Instances of these include:

• Registration with Accounting & Corporate Regulatory Authority (ACRA) or the Registry of Societies
• Organisation chart and job descriptions with clear roles and responsibilities of staff that are involved in ATO functions

Organisations with prior achievements may be exempt from having to show these criteria.

ATOs have appropriate financial management practices.

Instances of these include:*

• Description of accounting and financial procedures
• Keeping of 3 years’ audited financial statements
• Clear and published refund policies and procedures

*Only applicable for external training providers

ATOs have adequate student learner support and services.

Instances of these include:

• The public availability of information on course training or Assessment that is published in print or other media*.

• Competent staff who can provide consultation and answer queries on training and assessment is another ‘must’ for ATOs .

*These should display the likes of course outline(s), funding rate(s), fee(s), contact person(s), refund policy and information that may be considered as pre-course or post-course service.

ATOs are well managed and continually improving. Instances of this include:

• Regularly reviewing and monitoring of operational practice such as:
• Design and delivery of training & assessment or
• Effectiveness of trainers & assessors
• Properly managing customer feedback & appeals
• Accurately and confidentially maintaining training and assessment records