A Tourism and F&B WSQ-certified worker can be expected to possess the requisite competencies to perform his job well – much like a “plug n play” computer that functions without additional software installation.

This is because Tourism and F&B WSQ trains workers for actual job competencies and not just on theory alone.

For example, “Sell Banquets/Catering Events” - a set of Tourism and F&B WSQ competency standards. Equipped with these competencies, a trainee will be able to anticipate the needs of the client and work with him to customise the types of services to meet his requirements. Such competencies are vital to Banquet Managers or Catering Supervisors.

Tourism and F&B WSQ may also be used as a tool to strengthen a company’s staff recruitment and performance appraisal process.